Credit & Risk
Collections Command Centre
1–30 to 90+ dpd, promise-to-pay, guarantor notifications, legal escalation and collateral recovery.
Portfolio at risk
7.4%
-0.6%
1–30 dpd
KES 62M
+2.1%
31–60 dpd
KES 28M
+1.4%
61–90 dpd
KES 14M
-3.2%
90+ dpd
KES 38M
+4.8%
Arrears aging
Portfolio-at-risk buckets (KES M)
Recommended actions
AI-prioritised
- Send SMS reminder182 members · 1–30 dpd
- Call member42 · 31–60 dpd
- Notify guarantors18 · 61–90 dpd
- Start collateral recovery6 · 90+ dpd
- Escalate to legal3 · 120+ dpd
Recovery queue
Prioritised by DPD × balance
| Loan | Member | DPD | Balance | Bucket | Collector | Promise |
|---|---|---|---|---|---|---|
| LN-2026-004827 | Anthony Mwangi Kimani | 124d | KES 720,000 | 90+ | N. Otieno | — |
| LN-2026-004823 | James Mutua Nzioka | 92d | KES 480,000 | 90+ | S. Kariuki | 18 Jun |
| LN-2026-004822 | Peter Otieno Ochieng | 47d | KES 950,000 | 31–60 | L. Achieng | 22 Jun |
| LN-2026-004831 | Grace Muthoni Wambui | 18d | KES 60,000 | 1–30 | N. Otieno | — |
| LN-2026-004814 | David Kiplagat Rono | 62d | KES 220,000 | 61–90 | S. Kariuki | 24 Jun |