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Dormant Account Reactivation Orchestrator
Secure, risk-based reactivation — WhatsApp · USSD · Branch
Executive Dashboard

Dormant Account Reactivation

Volumes, decisions, risk, cooling-off and channel performance. Filter by branch, product, channel and risk band.

Dormant accounts
1,192
+1.4% WoW
Dormant balance
KES 109.80M
Under stewardship
Approaching dormancy
84
Next 90 days
Requests today
27
+12%
Auto-approval rate
62%
+3%
Manual review rate
24%
-2%
Rejection rate
5%
Average turnaround
6m 22s
Maker 18m · Checker 31m

Reactivations by channel (last 4 weeks)

WhatsApp vs USSD volume

Decisions this month

Distribution by outcome

  • Auto-approved (Green)62%
  • Maker-checker (Amber)24%
  • Enhanced verification9%
  • Blocked (Red)5%

Dormant accounts by branch

Dormancy age distribution

Reactivation conversion funnel

From initiation to approval

Recent activity

Latest reactivation requests

  • Grace Muthoni Wambui
    SCR-20260712-0001 · WhatsApp · Approved
    Green
  • Anthony Mwangi Kimani
    SCR-20260712-0002 · USSD · Awaiting Checker
    Amber
  • James Mutua Nzioka
    SCR-20260712-0003 · WhatsApp · Blocked
    Red
  • David Kiplagat Rono
    SCR-20260712-0004 · WhatsApp · Enhanced Verification
    Amber
  • Peter Otieno Ochieng
    SCR-20260712-0005 · WhatsApp · Blocked
    Red
  • Lucy Achieng Odongo
    SCR-20260712-0006 · USSD · Blocked
    Red