Notification Templates

Configurable templates for pre-dormancy warnings, reactivation lifecycle events and cooling-off notices across SMS, WhatsApp, email, in-app and push.

Template	Event	Channel	Locale	Body
reactivation_received.sms	Reactivation received	SMS	EN	SaccoCore 360: Your reactivation request {{ref}} has been received. We will notify you when it is complete.
reactivation_approved.sms	Reactivation approved	SMS	EN	Your account has been reactivated. Temporary security limits apply during the cooling-off period. Ref: {{ref}}
reactivation_rejected.sms	Reactivation rejected	SMS	EN	We could not complete your reactivation via self-service. Please visit any SACCO branch. Ref: {{ref}}
otp.sms	OTP sent	SMS	EN	Your SaccoCore 360 verification code is {{otp}}. It expires in 5 minutes. Do not share it.
predormancy_90d.sms	Pre-dormancy 90d	SMS	EN	Your SACCO account may become dormant in 90 days if there is no activity.
cooling_off_started.email	Cooling-off started	Email	EN	Your account is in a {{hours}}-hour cooling-off window. High-risk actions are temporarily restricted.
enhanced_verification.sms	Enhanced verification required	SMS	EN	Additional identity verification is required. A secure link has been sent.
restricted_action.push	Restricted action attempted	Push	EN	This action is restricted during cooling-off. It becomes available at {{expires}}.