WhatsApp Reactivation Journey

Walk through the 8-stage journey the way a member experiences it. Every message routes through the orchestrator — no account is reactivated directly by the bot.

Simulator

Welcome to SaccoCore 360™ Account Services. You are requesting to reactivate a dormant SACCO account. For your security, we will verify your identity, registered mobile number and account eligibility.

Journey stages

1Mobile match
2ID last-4
3MPIN
4OTP
5Re-KYC declaration
6Enhanced verification (if needed)
7Declaration & consent
8Decision

Security guarantees

• MPIN captured as masked field, never stored plain-text or logged.
• OTP: 5-minute expiry, single-use, 3-attempt cap, replay-protected.
• Only masked account and identity details ever leave the orchestrator.
• Enhanced verification uses a signed single-use link, not chat uploads.
• Every step writes an immutable audit event.